Delivery & Returns

Pickup

Our Pickup service is a convenient way for you to order online and collect your purchase in person at the Museum. Simply select the Pickup option at checkout.

The Online Shop team operates between Monday-Friday 10:00-16:00, so please allow time for us to prepare your order for collection, particularly at busy times of the year. We aim to have your order ready for collection within 72 hours.

You will be notified when your order is ready for collection. Please don't come to the museum to collect until you have received the email notification. We ask that you collect your Pickup order from the museum’s Welcome Desk in the main atrium (Level G) before 4pm.

Delivery

You will receive an email notification when your order has been dispatched, and please allow up to 5-7 days for order dispatch before contacting us. While we endeavour to get your parcel to you as quickly as possible, you may experience delays through your local postal service.

All products excluding Print on Demand prints:

All our UK orders are dispatched via Royal Mail First Class post, and the shipping cost will be calculated based on the weight of the items included in the order.

We offer FREE delivery on UK-only orders over £50 (this does not apply to the Print on Demand service). FREE delivery will be calculated based on the total value of the order after discounts have been applied.

Our current estimated delivery timeframes for standard items are:

UK 1st Class: delivery 2-5 business days from dispatch

Europe: approximately 3-11 business days from dispatch (customs clearance may cause delays)

Rest of World: approximately 3-11 business days from dispatch (customs clearance may cause delays)

Please be aware that orders to International addresses may be subject to local customs duty or taxes. You will need to pay any additional charges for customs clearance, charges include local VAT and duty based on the value and origin of the product.

Customs policies vary for each country, so it is advised you contact your local customs office for further information.

There is 5kg weight restriction for UK orders, and a 2kg weight restriction for International orders. If your order exceeds this weight, please contact the Online Shop team so that we can organise a quote for special delivery: onlineshop@ashmus.ox.ac.uk

Delivery of alcoholic products

The sale of bottled alcohol is restricted to the following countries: UK, Albania, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Botswana, British Virgin Islands, Burundi, Cambodia, Cameroon, Cayman Islands, Cook Islands, Cyprus, Dominica, Falkland Islands, Fiji, French Guiana, Gibraltar, Grenada, Guadeloupe, Guyana, Honduras, Iceland, Jamaica, Jersey, Kenya, Kiribati, Laos, Malawi, Maldives, Mayotte, Montserrat, Morocco, Nauru, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Paraguay, Philippines, Rwanda, Samoa, Soloman Islands, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Timor-Leste, Tonga, Turks & Caicos Islands, Tuvalu, Uganda, and Vanuatu.

Returns

All products excluding Print on Demand prints:

We hope you are happy with your purchase.

In the event you aren't, please contact us by email or phone so that we can arrange a refund or exchange. You will need to return it in a sellable condition (including all labels and tags intact) together with proof of purchase within 30 days of receipt.

If you decide to return your items, please allow up to 10 working days for the bank to transfer the funds to you from the date we confirm your refund has been processed. Please note that postage costs will only be refunded by the Ashmolean if the item is faulty. In all other cases the postage cost is to be paid by the sender.

Refunds for online purchases can only be made to the card used in the original transaction.

If you have a faulty item, please call or email our team for assistance.

Please do not return any items until instructed by us to do so, as we may not be able to accept it.

Please note that due to hygiene reasons earrings are not refundable.

Returns address:

Ashmolean Online Shop Customer Service

Ashmolean Museum
University of Oxford
Beaumont Street
Oxford OX1 2PH
UK

Print on Demand, Hill Drawings, Made to Order and Personalised Items

If you have changed your mind about a Print on Demand print order, please notify us by phone or email within 24 hours of placing your order.

Our Print On Demand offer, Hill Drawings and all items purchased through www.AshmoleanPrints.com are managed by our printing partners. Each item is produced to order, to your specifications.

Once your print or personalised item has been produced, we will be unable to offer you a refund.

Any item listed as being Print on Demand or Made to Order is non-returnable unless faulty.

For more information on these services, please contact us in advance of your purchase for advice.

onlineshop@ashmus.ox.ac.uk