Delivery & Returns

Important  information regarding Christmas orders:

The latest date for placing orders in time for Christmas delivery –

UK – Friday December 15th

Europe – Monday 4th December

Rest of World – Monday November 27th 

While we are working to the above dates as advised by Royal Mail and Post Office, customers may experience delays through local postal services.
Busy trading and postal periods eg. October to December may result in delays. The Ashmolean Shop is unable to track standard shipping items via Royal Mail.
Please contact your local post carrier in the first instance should you not recieve your order within the time frames specified below.

All products excluding prints:

All online orders (excluding prints) are despatched to UK mainland addresses via Royal Mail within 3 days of payment confirmation. Deliveries to the European Union may take up to 10 working days after payment confirmation and dispatch. For deliveries outside the EU area, please allow up to 21 days for delivery.* Hill Drawing prints are produced to order, and should be allowed 3-5 days production time prior to dispatch. 
Please note that jewellery packages may require a signature, so please keep this in mind when specifying your order delivery address. Please note we cannot deliver to PO Box addresses.
 
UK/GB excluding BF address Street · Standard · ( 3 - 5 days )    Band Shipment Rate   Europe Zone 1 · Standard ·           ( 5 - 10 days) Band Shipment Rate   North America - (14 - 21 days) Band Shipment Rate   Australia and Far East Asia · Standard · ( 14 - 21 days)  
 
Band Shipment Rate
£0.00 to £3.00 £1.45   £0.00 to £3.00 £2.95   £0.00 to £3.00 £9.95   £0.00 to £3.00 £9.95
£3.01 to £6.00  £2.95   £3.01 to £6.00  £7.95   £3.01 to £6.00  £12.95   £3.01 to £6.00  £12.95
£6.01 to £15.00 £5.95   £6.01 to £15.00 £12.95   £6.01 to £15.00 £14.95   £6.01 to £15.00 £14.95
£15.01 to £25.00 £6.95   £15.01 to £25.00 £14.95   £15.01 to £25.00 £19.95   £15.01 to £25.00 £19.95
£25.01 to £50.00 £7.95   £25.01 to £50.00 £24.95   £25.01 to £50.00 £24.95   £25.01 to £50.00 £24.95
£50.01 to £75.00 £12.95   £50.01 to £75.00 £27.95   £50.01 to £75.00 £29.95   £50.01 to £75.00 £29.95
£75.01 to £125.00 £14.95   £75.01 to £125.00 £29.95   £75.01 to £125.00 £34.95   £75.01 to £125.00 £32.95
£125.01 to £250.00 £19.95   £125.01 to £250.00 £32.95   £125.01 to £250.00 £44.95   £125.01 to £250.00 £34.95
£250.01 to £350.00 £24.95   £250.01 to £350.00 £39.95   £250.01 to £350.00 £64.95   £250.01 to £350.00 £64.95
£350.01 to £400.00 £34.95   £350.01 to £400.00 £89.95   £350.01 to £400.00 £94.95   £350.01 to £400.00 £124.95
£400.01 to £500.00 £39.95   £400.01 to £500.00 £124.95   £400.01 to £500.00 £149.95   £400.01 to £500.00 £149.95
£500.01 to £750.00 £64.95   £500.01 to £750.00 £174.95   £500.01 to £750.00 £174.95   £500.01 to £750.00 £174.95
£750.01 to £950.00 £94.95   £750.01 to £950.00 £184.95   £750.01 to £950.00 £184.95   £750.01 to £950.00 £184.95
£950.01 to £1500 £114.95   £950.01 to £1500 £189.95   £950.01 to £1500 £194.95   £950.01 to £1500 £194.95
£1500.01 to £2000 £174.95   £1500.01 to £2000 £194.95   £1500.01 to £2000 £224.95   £1500.01 to £2000 £224.95
£2000.01+ £49.95   £2000.01+ £249.95   £2000.01+ £249.95   £2000.01+ £249.95
 

For further delivery information or for any other queries please contact our fulfillment office on email: onlineshop@ashmus.ox.ac.uk or call us +44 (01865) 288185.

Returning orders

  • You may return any Products you have purchased within 14 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those 7 working days. You will then be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 days.
  • You must arrange for and pay the costs of returning the Products to us. While in your possession, you must keep any Products you intend to return to us in good condition.
  • Refunds are not possible if the Product is made to your specifications or is clearly personalised, (i.e Prints) or if the Product by reason of its nature is likely to deteriorate or expire rapidly.
  • Goods may be returned for full refund up to 30 days after date of purchase, if faulty or damaged in transit. Reasonable costs incurred by you in this instance will also be refunded.
  • Orders cancelled after despatch may be returned for full refund within seven working days, but must be returned by registered post with an enclosed proof of purchase. Upon receipt and inspection of products, a refund will be issued to the customer’s credit card for the original purchase value.
  • Full credit card details will be required for all refunds. These may be enclosed with the return or can be provided by phone on the above contact number.
  • Refunds will only be made to the credit card used to place the original order.
  • No credit card details are retained by the Ashmolean online shop after use.