Delivery and Returns

Ashmolean Shop Customer Service
01865 288 185
onlineshop@ashmus.ox.ac.uk

You can contact us by phone from 9am - 5pm Monday – Sunday, excluding bank holidays.
A voicemail service is available to take your message outside these times. We aim to return all voicemail messages within 48 hours.


Christmas Delivery

The deadline for guaranteed UK Christmas delivery is 12pm, Monday the 17th December. All orders placed after this time will still be sent but cannot be guaranteed to arrive before Christmas.

The deadline for Global guaranteed Christmas delivery has now closed.



Orders & Delivery

All products excluding Print On Demand prints:

All our orders are dispatched via First Class post. Large deliveries and higher value items will be dispatched via courier. If you would like to ensure a courier service, please contact us before placing your order for a detailed quote.
We currently accept all major debit and credit cards. We regret we are currently unable to accept American Express or deliver to PO Box addresses.

Hill Drawings:

As all of our musical instrument drawings are made to order, please allow for 5-10 working days for your order to be dispatched by us.
Once dispatched, your order will be sent via First Class Royal Mail and you will receive confirmation via email.

For delivery times after dispatch, please refer to the Delivery & Returns information page on our website.

The table below shows a breakdown of estimated delivery times and costs. While we endeavour to get your parcel to you as quickly as possible, you may experience delays through your local postal service. This occurs particularly during peak postal service times, from October to December each year.

UK & Ireland
3-5 Working Days

Delivery
Rate

 

Mainland Europe
5-10 Working Days

Delivery
Rate

 

North America
14-21 Working Days

Delivery
Rate

 

Rest of World
14-28 Working Days

Delivery
Rate

£0.00 to £10.00

£1.99

 

£0.00 to £3.00

£2.95

 

£0.00 to £3.00

£9.95

 

£0.00 to £3.00

£9.95

£10.01 to £50.00 

£3.99

 

£3.01 to £6.00 

£7.95

 

£3.01 to £6.00 

£12.95

 

£3.01 to £6.00 

£12.95

£50.01 to £100

£5.99

 

£6.01 to £15.00

£12.95

 

£6.01 to £15.00

£14.95

 

£6.01 to £15.00

£14.95

£100.01 to £500

£8.99

 

£15.01 to £25.00

£14.95

 

£15.01 to £25.00

£19.95

 

£15.01 to £25.00

£19.95

£500.01 to £1000

£14.99

 

£25.01 to £50.00

£24.95

 

£25.01 to £50.00

£24.95

 

£25.01 to £50.00

£24.95

£1000.01 to £3000

£19.99

 

£50.01 to £75.00

£27.95

 

£50.01 to £75.00

£29.95

 

£50.01 to £75.00

£29.95

3000.01+

£29.99

 

£75.01 to £125.00

£29.95

 

£75.01 to £125.00

£34.95

 

£75.01 to £125.00

£32.95

--

--

 

£125.01 to £250.00

£32.95

 

£125.01 to £250.00

£44.95

 

£125.01 to £250.00

£34.95

--

--

 

£250.01 to £350.00

£39.95

 

£250.01 to £350.00

£64.95

 

£250.01 to £350.00

£64.95

--

--

 

£350.01 to £400.00

£89.95

 

£350.01 to £400.00

£94.95

 

£350.01 to £400.00

£124.95

--

--

 

--

£124.95

 

£400.01 to £500.00

£149.95

 

£400.01 to £500.00

£149.95

--

--

 

£500.01 to £750.00

£174.95

 

£500.01 to £750.00

£174.95

 

£500.01 to £750.00

£174.95

--

--

 

£750.01 to £950.00

£184.95

 

£750.01 to £950.00

£184.95

 

£750.01 to £950.00

£184.95

--

--

 

£950.01 to £1500

£189.95

 

£950.01 to £1500

£194.95

 

£950.01 to £1500

£194.95

--

--

 

£1500.01 to £2000

£194.95

 

£1500.01 to £2000

£224.95

 

£1500.01 to £2000

£224.95

--

--

 

£2000.01+

£249.95

 

£2000.01+

£249.95

 

£2000.01+

£249.95

Returns
All products excluding Print On Demand prints:

If you've changed your mind about your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

Unless faulty, this should be within 30 days of receiving your order.If you decide to return your items, please allow up to 10 working days for the bank to transfer the funds to you.

Refunds for online purchases can only be made to the card used in the original transaction.

If you have a faulty item, please call or email our team for assistance.

Print on Demand, Hill Drawings and Personalised Items

If you have changed your mind about a Print On Demand print order, please notify us by phone or email within 24 hours of placing your order.

Our Print On Demand offer, Hill Drawings and all items purchased through www.AshmoleanPrints.com are managed by our printing partners. Each item is produced to order, to your specifications.

Once your print or personalised item has been produced, we will be unable to offer you a refund.

For more information on this service, please contact us.