Contact Us

Ashmolean Online Shop Customer Service
Online Shop: 01865 278 314
Museum Shop: 01865 288 185

Online Shop Hours: Monday-Friday 10:00-16:00

You can contact the Ashmolean Online Shop by email or phone. During times of Museum closure and/or reduced operational activity, please leave an email address on any voicemail messages, so we may easily contact you. We aim to respond to all messages within 48-72 hours – it may take us a little longer during restricted staffing hours but rest assured our team will get back to you as soon as possible.

If you have any queries about our Online Shop, available items or your order, our team are happy to help. Simply email us at

We aim to respond to all queries within 48-72 hours.

If you wish to return an item you have bought online, please contact us at the above email address. All items being returned should be unopened, unused and in their original packaging.
We may ask you to retain your item and receipt, to be returned when the Museum reopens fully. If you would like any further information regarding the return of an item please contact us, we will be happy to assist.

Ashmolean Online Shop Customer Service

Ashmolean Museum
University of Oxford
Beaumont Street
Oxford OX1 2PH